Xi'An International Healthcare Factory Co., Ltd. Supplier Evaluation

Executive Summary

Xi'an International Healthcare Factory Co., Ltd. is a China-based supplier located in Shaanxi with a verified supplier status, 1,000+ m² factory area, and 120+ staff. Based on the provided product listings, the company supplies bulk oil, castor oil-related materials, MCT oil, palm acid oil, and PEG-related products across both large-volume and low-MOQ formats. Its profile shows strong platform credibility, including 6 years as a Gold Supplier, Trade Assurance support, Finished Product Inspection, ODM service availability, and Full Customization capability. Commercial performance is strong, with 700+ orders and CN¥16.2M+ transaction value over the past six months, supported by a 4.9 store rating and 300+ reviews. The supplier appears suitable for buyers seeking verified, transaction-proven sourcing with fast response, strong delivery reliability, and customization options. Key limitations are the relatively modest factory area and insufficient data on specific international certifications or named customer references.

Detailed Analysis

1. Company Strength

Basis
- Factory area: 1,000+ m²
- Staff size: 120+ staff
- Verified supplier: True
- Factory province: Shaanxi, China

Elaboration
The company has a defined physical production base and a workforce of over 120 employees, indicating an established operational structure rather than a purely trading-oriented or very small-scale entity. The 1,000+ m² factory area suggests a moderate production footprint. The verified supplier status adds credibility to the existence and basic operating profile of the company.

Scoring Rationale
The supplier demonstrates stable mid-sized operating capacity through its staff count and verified supplier status. However, the factory area is not large enough to classify it as a large-scale supply chain operation based on the provided data. There is also insufficient data on production lines, annual capacity, machinery, or detailed factory audit results beyond verified supplier status. Therefore, the score fits the mid-sized stable factory range.

Final Score
16 / 20

2. Platform & Compliance Credibility

Basis
- Gold Supplier: True
- Gold Supplier duration: 6 years
- Trade Assurance: True
- Certification / industry labels: Warranty available, Finished product inspection, ODM service available, Full customization

Elaboration
The supplier has a relatively mature platform presence with 6 years of Gold Supplier history. Trade Assurance support provides an additional transaction protection mechanism for buyers. The listed compliance and service-related tags show that the supplier has platform-visible capabilities in inspection, customization, ODM service, and warranty availability.

Scoring Rationale
A 6-year Gold Supplier record, Trade Assurance availability, and multiple platform-recognized service and quality tags create a strong credibility profile. The supplier has more than basic platform verification and demonstrates a relatively complete -facing compliance structure. However, the data does not include external certifications such as ISO, GMP, FDA, or third-party audit documents, so the score is strong but not perfect.

Final Score
19 / 20

3. Business Performance

Basis
- Orders in past 6 months: 700+
- Transaction value in past 6 months: CN¥16.2M+
- Store rating: 4.9
- Reviews: 300+

Elaboration
The supplier shows high recent commercial activity on the platform. More than 700 orders and over CN¥16.2M in transaction value within six months indicate substantial buyer engagement and repeatable transaction execution. The 4.9 store rating, combined with 300+ reviews, provides a meaningful customer feedback base rather than an isolated or low-volume rating.

Scoring Rationale
The combination of high order volume, high transaction value, strong rating, and significant review count supports a high business performance score. This indicates that the supplier has been commercially validated by platform buyers and has maintained strong customer satisfaction metrics. The only limitation is that the data does not provide buyer geography, repeat purchase ratio, or product-specific transaction breakdown.

Final Score
19 / 20

4. Service Capability

Basis
- Response time: ≤1h
- Full Customization: Available
- ODM service: Available

Elaboration
The supplier demonstrates strong service responsiveness with a communication response time of one hour or less. Full Customization and ODM service availability indicate that the supplier can support more than standard catalog-based purchasing and may be able to adapt products or packaging based on buyer requirements, within the limits of the provided data.

Scoring Rationale
A response time of ≤1h meets the top-tier service benchmark. The presence of Full Customization and ODM service further strengthens the supplier’s service profile. Since the data does not include detailed customization case studies, engineering capacity, sampling lead time, or dedicated account management information, the score is high but not absolute maximum.

Final Score
9 / 10

5. Delivery Performance

Basis
- On-time delivery rate: 100.0%

Elaboration
The supplier reports a 100.0% on-time delivery rate, which is the strongest available delivery indicator in the provided dataset. This suggests reliable fulfillment performance for platform-recorded orders.

Scoring Rationale
According to the scoring standard, an on-time delivery rate above 90% qualifies for 9 to 10 points. A reported 100.0% rate supports the maximum score. However, the data does not provide shipment volume by destination, logistics mode, or historical delivery dispute rate, so the conclusion is limited strictly to the provided on-time delivery metric.

Final Score
10 / 10

6. Quality & Customer Feedback

Basis
- Store rating: 4.9
- Reviews: 300+
- Finished Product Inspection: Available
- Verified supplier: True
- Warranty available: Listed

Elaboration
The supplier has a strong customer-facing quality profile, supported by a high 4.9 rating and more than 300 reviews. Finished Product Inspection provides a quality-control indicator at the product completion stage. Warranty availability also adds buyer protection value. Verified supplier status further supports the company’s basic credibility, although it does not replace detailed quality system certification.

Scoring Rationale
The high rating and substantial review count indicate positive customer feedback at meaningful scale. Finished Product Inspection and warranty availability strengthen the quality assurance profile. However, there is insufficient data on formal quality certifications, detailed inspection procedures, defect rates, batch traceability, or third-party factory audit reports. Therefore, the supplier qualifies for a high score, but not a full score.

Final Score
18 / 20

Total Score

91 / 100

• Company Strength: 16 / 20
• Platform & Compliance Credibility: 19 / 20
• Business Performance: 19 / 20
• Service Capability: 9 / 10
• Delivery Performance: 10 / 10
• Quality & Customer Feedback: 18 / 20

Procurement Recommendation

Cooperation is recommended, especially for buyers seeking a verified supplier with strong transaction history, fast communication, Trade Assurance support, customization capability, and reliable delivery performance.

The supplier is most suitable for: - Buyers requiring bulk oil, castor oil-related products, MCT oil, palm acid oil, or PEG-related materials based on the listed products - Small to mid-sized importers seeking low-MOQ trial orders on selected items - Buyers needing customization or ODM support - Procurement teams that prioritize platform-verified transaction records and Trade Assurance protection

Main risks: - Insufficient Data on formal international certifications such as ISO, GMP, FDA, or equivalent standards - Insufficient Data on production capacity, equipment, quality testing methods, and batch-level traceability - Factory area of 1,000+ m² indicates moderate rather than large-scale manufacturing capacity - No provided information on export markets, named customers, or long-term contract performance

Growth potential is strong based on the supplier’s 700+ recent orders, CN¥16.2M+ transaction value, 4.9 rating, 300+ reviews, 100.0% on-time delivery rate, and platform-supported customization capabilities. For serious procurement, the next step should be requesting product-specific specifications, certificates, inspection reports, samples, and confirmation of production capacity before placing large-volume orders.